<#if curagentuser??>${curagentuser.username!''}<#if curagentuser.region??> ( ${curagentuser.region!''}
<#else>

<#if agentUserMessageList?? && agentUserMessageList.content??> <#list agentUserMessageList.content?reverse as chatmessage>
<#if (chatmessage.islabel == true??)><#else>စ <#if chatmessage?? && chatmessage.calltype?? && chatmessage.calltype == '呼出'> ${chatmessage.intervented?string(chatmessage.supervisorname,chatmessage.username)} <#else> ${chatmessage.username!''} ${chatmessage.createtime?string('yyyy-MM-dd HH:mm:ss')} <#if (chatmessage.islabel == true??)><#else>စ
<#include "/apps/agent/media/message.html">
<#elseif curagentuser??> <#if curagentuser.status?? && curagentuser.status == "end">
用户“${curagentuser.username!''}”已经离开
<#else>
用户“${curagentuser.username!''}”开始对话
  • 访客
  • <#if ccaAisuggest?? && ccaAisuggest == true>
  • 智能机器人
  • 历史
  • 搜索历史消息
  • <#if models?seq_contains("workorders")>
  • 工单
  • <#if sessionConfig?? && sessionConfig.otherquickplay?? && sessionConfig.otherquickplay == true>
  • 知识库

访问信息
<#if user?? && user.admin?? && user.admin == true>

<#if curagentuser.channel?? && curagentuser.channel == "webim"> <#include "/apps/agent/channel/webim.html"> <#elseif curagentuser.channel?? && curagentuser.channel == "weixin"> <#include "/apps/agent/channel/weixin.html"> <#elseif curagentuser.channel?? && curagentuser.channel == "skype"> <#include "/apps/agent/channel/skype.html"> <#if curagentuser.name??>
  • 姓名: ${curagentuser.name!''}
  • <#if curagentuser.phone??>
  • 电话: ${curagentuser.phone!''}
  • <#if curagentuser.email??>
  • 邮件: ${curagentuser.email!''}
  • <#if curagentuser.resion??>
  • 来访原因: ${curagentuser.resion!''}
<#if curAgentService?? && curAgentService.trans?? && curAgentService.trans>
  • 转接:
  • <#if curAgentService.transtime??>
  • 转接时间: ${curAgentService.transtime?string("yyyy-MM-dd HH:mm:ss")}
  • <#if curAgentService.transmemo??>
  • 转接附言: ${curAgentService.transmemo!''}
<#if models?seq_contains("contacts")>

联系人

<#include "/apps/agent/contacts.html">
<#if ccaAisuggest?? && ccaAisuggest == true>

知识库快捷

  • 未触发知识库查询

全部

标注

请输入搜索内容

<#if models?seq_contains("workorders")>
<#if workOrdersList?? && workOrdersList?size gt 0> <#include "/apps/agent/workorders.html">
<#if sessionConfig?? && sessionConfig.otherquickplay?? && sessionConfig.otherquickplay == true>

知识列表

<#include "/apps/agent/othertopic.html">